Service Desk Analyst

About Company:
Avaso is an IT solution provider with coverage in more than 150 countries as well as global distribution capabilities. We have a proven track record of success providing best-of-breed technology solutions to enterprises of all sizes, including some of the world's largest brands. Avaso has extensive expertise in the design and implementation of advanced network infrastructures and web-scale data center environments, as well as the logistics capabilities for large-scale, multisite technology rollouts. With locations worldwide and expertise in complex international transactions, Avaso has the ability to deliver enterprise-class solutions and services across the globe. Avaso maintains long-term, strategic relationships with key technology leaders, including Cisco, EMC, VMware, NetApp and Dell.

Website: www.avasotech.com

Profile offered: Service Desk Analyst

Profile requirement:
Currently seeking a motivated Service Desk Analyst who can coordinate with various teams via e-mail, phone to have unmatched quality of IT services rendered by our field engineers onsite ranging from simple Desktop support to Complex Enterprise Support (Networking devices, Servers, Storages etc.).
This is a full-time role and requires the ability to plan, multi-task and follow through on assigned tasks.

Duties and Responsibilities

- Act as a strong communication channel between Company's global clients, Field engineers and other internal team

- Coordinate with the different teams (Service delivery, PMO, Field Ops etc.) to deliver assigned tasks/projects successfully

- Ticket/Incident Management - Respond to received tickets within defined SLAs, Log and assign tickets to respective in country Field Engineers.

• Monitoring - To monitor the progress of work being executed under an assigned ticket onsite by the Field Engineer
• Closure - Collect Service reports from the FE post work completion, review and submit to the client for closure while closing the ticket in the AVASO ITSM system.

- Escalation Handling - Handle the first line of service delivery escalations, investigate with the        respective Field Engineer to prepare and submit RCA to the Line Manager.

- Maintain the incident/tickets health in AVASO ITSM system by keeping them up to date.

Required Qualification & Skills

- B.E./B.Tech/Bsc (IT)

- Excellent English communication skills - written & oral

- Excellent problem solving and analytical skills

- Time management & multitasking ability

- Excellent inter-personal skills

Academics: 55% above

Target Batch: 2019

Job Location: Mohali

CTC- upto 2.5 LPA

Compensation and Benefits

- Industry standard remuneration

- Medical insurance coverage for self & family (Self, Spouse + up to 2 Kids)

- PF & ESI

- Paid leaves

- Company sponsored trainings (technical and behavioural)

- Employee engagement program (Team building activities, fun activities, travel)

- Performance driven Rewards & Recognition program

- Employee centric policies to help with personal & professional life balance

- Performance driven faster growth

Interview process: Face to Face

Interview Location: Mohali

Joining: Immediate

Interview Schedule: Interview Date and Venue will be confirmed Post registration process is over