Website: www.shl.com
Job Profile: Manager- Corporate Client Servicing
Target Audience: 2017, 2018 and 2019 Batch; Any Graduate, BE/B.Tech., MBA candidates
Job Location: Gurgaon
Key Job Responsibilities:
- Manage, Maintain and deepen key client relationships, ensure highest level of customer satisfaction (NPS, CSAT, CES)
- Understand and service client's requirements, be the face of the company to the leading corporate firms
- Create graphs, pivots, charts, decks for multiple clients periodically
- Create Dashboards and Delivery Plan for large and complex projects
- Maintain proper communication and coordination with internal teams and clients to manage accounts
- Champion products and lead trainings for key clients globally.
- Prepare weekly/fortnightly/monthly MIS for client and internal stakeholders
- Continuous Process Improvement and preparing and upgrading SOPs for multiple client engagements
Desired Candidate Profile:
- Excellent communication and analytical Skills
- Ability to perform in stressful & volatile situations
- 3.5 + Yrs. of Experience in Client Handling/management profiles
- Good operational of knowledge of MS-Excel and MS-PowerPoint
- Can do attitude with high accountability
- Good to have but not mandatory - knowledge of JIRA, One drive.
Annual Compensation: INR 6 LPA
Selection Process: Online Test followed by Interview
Tentative Interview Schedule: April first week (Tentative)
Joining: Immediately
Education:
B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Des, B.E-Com., B.F.Tech, B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS, Chartered Accountant, Diploma 1 Yr., Diploma 2 Yr., Diploma 3 Yr., LL.B, M. Pharm, M.A., M.A.(Hons.), M.Com.(Hons.), M.Des, M.Phil., M.Sc., M.Sc. (Tech.), M.Sc.(Hons.), M.Tech./M.E., MBA, MBBS, MBE, MCA, MCM, MFM, MMS, MSW, Nursing, P.G. Diploma 1 Yr., P.G. Diploma 2 Yr., P.G.D.B.A, P.G.D.B.M., P.G.D.C.A, Ph.D.
Work Experience:
2 - 3 Years
Salary
5 - 6 LPA
Industry
Education