Customer Support Representative

About the Company:
With SmarterBiz, your contact centre is truly flexible, scalable and agile. Your customer experience makes a marked difference in the quality of call handling and resolutions besides dealing with extreme shifts and sudden demand bursts in a matter of hours.
Unlike the inefficiencies of a traditional call centre, SmarterBiz' agents are on-demand, hence there is no redundant capacity but an arsenal for scalability. Payment on performance drive the agents to perform on every single call, making them more efficient and effective. A pre-board vetting process ensure the agents profiled max on "common sense" and "emotional quotient" leading to delightful customer experiences, every single time.

We are looking for candidates who would like to work as Consultant/ Contract Hire - 100 % Work from Home & Flexible Working Hours Opportunity.

Website: https://smarter-biz.com/

Job location: Pan India - 100% Work from home & flexible working hours

Desired Experience: Should be minimum 6 month experience in any field

Target Batch: 2016-2019

Course Specialization: Any Graduate/Post Graduate

Probation/Training Period: 24 Days

Salary: INR 1.2 LPA - INR 2.4 LPA
(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)

Tentative date of interview: Will be communicated post registration window is closed.

Tentative date of joining: Immediate

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
- We are hiring a Customer Support Representative for Smarter Biz
- The candidate will have to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support requirement
- Candidate should have laptop android mobile phone version 8.1 and above
- High Speed - WiFi - Internet Connection

Important Points:
- It’s a Consultant Role – Earning Capacity - Starts from 10k to 15k Incentive Plans
- Virtual training - maximum 3 Weeks
- Average 5 to 6 hours of process training--Virtual 24 Days -Successful Completion – Will be Eligible for Stipend

Skill Set Required:
- General education degree or equivalent
- Candidates with experience in Customer Support will have added advantage
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers
- Experience/ Fresher candidates can apply
- Excellent interpersonal and written and oral communication skills (English and Hindi-Mandatory)
- Should have knowledge of computer skills

Mandatory Requirement:
Note: Candidate should have laptop android mobile phone version 5.1 and above

Note: High Speed - WiFi - Internet Connection

Note: Language – Proficiency- English & Hindi

Login Hours: Minimum 6 hours to be logged in a day and maximum will be discussed in detail

Interview Process:
- Internal Quality Round
- Final Round with Client – Telephonic