Business Development Manager

Testpress, we are revolutionizing the way Indian students learn. Testpress has a learning management system and online assessment software that is a simpler, faster, and cheaper tool for coaching organizations. With Testpress, educational institutions can create web-based online exams/classes that let their students take exams / attend classes from anywhere Our platform provides interesting features like gamification, microlearning, an inbuilt store, course, and student management. These have helped bootstrap many micro-entrepreneurs in the country and increase their revenue 10x.

Website: https://www.testpress.tech/

Job Location: Chennai and Delhi

Desired Experience: Freshers

Course Specialization: B.E/B.Tech

Target Batch: 2022-2020

Salary: INR 3.5-6 LPA

Bond : NA

Tentative date of interview: September

Tentative date of joining: Immediate

Job Description:

-We are looking for a Business Development Manager to create and nurture long-term relationships with   customers.
-You will resolve any issues that arise to ensure customers are satisfied with our services.
-You should be an excellent communicator who's able to grasp customer needs and brainstorm ways to fulfill   them.
-If you also have a background in customer service and knowledge of our industry, we'd like to meet you.
-Your goal will be to help us retain our customers.

Key Accountabilities:

-Build relationships with key employees among customers
-Create plans to address the client's business needs
-Advise clients on creating profitable processes
-Schedule regular meetings with customers to ensure they are satisfied
-Act as a point of contact for complaints and escalate issues as appropriate
-Help sales team up-sell or cross-sell services and products
-Study competition to find new ways to retain customers
-Collaborate with internal teams to address customers' needs

Skills Required:

-Background in customer service; industry knowledge is a plus
-Experience tracking relevant KPIs (e.g. customer satisfaction)
-Proficient in MS Office, MS Excel
-A customer-oriented attitude
-Excellent communication and negotiation skills
-Problem-solving aptitude
-Ability to work well with a team
-Language: Hindi must

Interview Process:

-Online Assessment
-2 Interview Rounds