Assistant Manager- Corporate Client Servicing
SHL (India) Pvt Ltd
0 - 2 Years
|
4 - 4.5 LPA
|
Gurgaon
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Job Description
About SHL: SHL a global leader in Talent Acquisition and Talent Management space is looking for enthusiastic individuals to join their Customer Service team based in Gurgaon, India. SHL’s science and technology maximizes the potential of the company’s greatest asset – their people. The Customer Service team is a part of Global Customer Service Centre and works with the largest enterprise customers in helping them deliver talent assessments.Website: www.shl.com
Job Profile: Assistant Manager- Corporate Client Servicing
Target Audience: 2020 and 2021 Batch; Any Graduate, BE/B.Tech., MBA candidates
Job Location: Gurgaon
Key Job Responsibilities:
- Develop and maintain Client project plans, managing the progress of key project deliverables and critical dependencies across multiple projects / project types
- Risk and Issue tracking, mitigation, prioritization, and overall management over the life cycle of the project
-Monitoring and coordinating updates with internal teams to accurately confirm project status, delivery of milestones, delivery timelines and resource requirements
- Facilitating meetings and communicate on-going project status to clients, stakeholders, and collaborators
- Attend and participate in departmental and inter-departmental meetings
- Contribute to improving the project delivery and quality assurance
- Manage, Maintain, and deepen Key client relationships, ensure highest level of customer satisfaction
- Maintain proper communication and coordination with internal teams and clients to manage accounts
- Prepare weekly MIS for client and internal management
- Based on regular data analysis, work out new strategies to reach out to clients and ensure best results
Desired Candidate Profile:
- Solid experience with a customer contact / customer delivery environment
- Superior customer/member service ethic
- Superior interpersonal skills; excellent written & oral communication skills
- Strong experience of working and managing to KPI targets/SLAs; working to milestones and deadlines, reporting progress & dealing with change requests
- 1-2 years of relevant experience
- Good operational knowledge of MS-Excel (Graphs, pivot, charts etc.)
- Ability to perform in stressful & volatile situations
- Excellent communication and analytical Skills
Annual Compensation: INR 4.5 LPA
Selection Process: Online Test followed by Interview
Tentative Interview Schedule: April first week (Tentative)
Joining: Immediately
Education:
B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Des, B.E-Com., B.F.Tech, B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS, Chartered Accountant, Diploma 1 Yr., Diploma 2 Yr., Diploma 3 Yr., LL.B, M. Pharm, M.A., M.A.(Hons.), M.Com.(Hons.), M.Des, M.Phil., M.Sc., M.Sc. (Tech.), M.Sc.(Hons.), M.Tech./M.E., MBA, MBBS, MBE, MCA, MCM, MFM, MMS, MSW, Nursing, P.G. Diploma 1 Yr., P.G. Diploma 2 Yr., P.G.D.B.A, P.G.D.B.M., P.G.D.C.A, Ph.D.
Work Experience:
0 - 2 Years
Salary
4 - 4.5 LPA
Industry
Education
