IT helpdesk module aims to assess knowledge and traits needed in the right candidate for this role in the ITeS industry.

The IT helpdesk module has been designed to assess knowledge and traits needed in the right candidate for this role in the ITeS industry. A IT helpdesk personnel is meant to troubleshoot all IT services issues being faced by users. An IT helpdesk person is thus needed to be very strong in technical knowledge skills.

The module is a blend of both theoretical understanding and practical applications. It assesses a candidate basis his technical knowledge in helping a customer with queries related to installation and configuration of computer hardware systems and applications.

Being a people centric role, a keen focus is kept on customer centricity of the candidate along with problem solving skills.