About The Company:
SHL helps organizations assess, select and develop the right people for the right roles using proven, science-based assessments, technologies, consulting services and benchmark data and offer support to clients across the entire employee life cycle, engaging HR and leaders from Finance, IT, Sales and other organizational teams. As a result, we help executives improve business performance by realizing the value and potential of people.

Website: NAJob Location: Gurgaon

Desired Experience: Minimum 2-3 years

Course Specialization: B.E/B.Tech(CS/IT/ECE)

Target Batch: 2022

Salary: INR 6 LPA

Tentative date of interview: August/September

Tentative date of joining: Immediate

Job Description:

Job Purpose:
The candidate shall be responsible to oversee the quality of tickets raised to production support teamand work on Customer Experience Testing for all scheduled releases.The candidate shall work on Customer Experience Testing for all scheduled releases. The candidate will collaborate with Internal stakeholders and report them for any issues or bugs identified in UAT. This is an Individual Contributor profile and reports to Deputy General Manager -Production Support.

Responsibilities:
-Screen the incoming incident tickets assigned toproduction support for quality.
-Rejecting the incident tickets back to the reporter which do not meet the acceptance criteria.
-Ensuring the correctness of the severity mentioned inincident tickets assignedfor team digital.
-Review the development tickets to ensure it has reproducible steps.
-Follow up with team digital for closure of severity S3 and S4 tickets within the defined SLA.
-Prepare daily/weekly/monthMIS dashboards for leadership team.
-Flag the SLA breach incident tickets to internal stakeholder as necessary through summary reports.
-Conduct User Acceptance Testing for the release projects; report issues/bugs to respective teams.
-Deeply analyse and flag whether migration was success and identify production-related issues.
-Communicate regularly with other Development Managers and Digital Core members.
-Prioritize and multi-task the job on hand.

Skills Required :
-A minimum of 2-3 years of overall work experience; relevant experience preferred.
-Previous experience in working on projects which require cross functional expertise.
-Detail-oriented, with strong analytical and problem-solving skills.
-Knowledge of incident management tools like JIRA.
-Excellent verbal and written communication skills which cater to both technical and functional audiences.
-Enthusiastic and engaged team player.
-Tech-savvy and proficient in Microsoft Office.
-Demonstrates ability to manage quality and productivity through continuous improvement.

Interview Process:
- Online Assessment
- 2 Interview Rounds